Customer Service Representative

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.

Responsibilities for this position may include but are not limited to:

• Primary point of contact for all Chevron and Texaco marketers, commercial & industrial customers, consumer products customers, installed customers, and all field sales and HQ personnel in NAL. Accountable for assessment and resolution of customer needs through direct interface or proper routing to appropriate resource within LBC. Accountable for all measured service levels.

• Full accountability and ownership of order capture and management processes for all customer groups (marketers, direct customers, base oil customers, and all end users) and all order media – including Chevron Lubricants eOrdering, Chevron Business Point, fax and phone. Masters of SAP systems and processes. Key resource for SAP issues and resolutions – liaison with SAP IT support. Accountable for LBC partnerships with plants on resolution of all customer issues. Manages product returns, damages, product recalls, and all other order fulfillment issues.

• Primary business partner and support function for Chevron Business Point web applications (level 1), and all electronic commerce issues. Answers questions on web contact and assists on resolution of transaction issues. Facilitates program sell-ins and other initiatives delivered via the web. Partners with Field Sales personnel on key business initiatives.

• Works with LBC Customer Sales Associates daily basis to ensure complete customer processes from order to invoice. Ensures process discipline and thorough communication on all order fulfillment activities. Maintains knowledge of business strategies and market activities and reacts accordingly to customer demands. 

• Partners with LBC Operational Excellence Process Coordinator to develop and implement resolutions to system and process issues related to customer service and order management.  Also partners with Global Service Center counterparts to ensure orders are delivered within correct processes and we are working together efficiently. 

• Special Projects: called on in times of need to assist in customer events, sales meetings, and other projects that require LBC representation and order management knowledge.

Required Qualifications:

• Bachelor's Degree in any business-related course

• Minimum of 2 years work experience

• Good in oral and written communication

• With analytical and problem-solving skills

• Can work with minimum supervision

• Willing to work on night shift and holidays

• Fresh graduates are encourage to apply

Preferred Qualifications:

• Knowledgeable in SAP and salesforce

• Experience in phone support function

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Expatriate assignments will not be considered.

Why join Chevron:  

• Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years

• Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents

• Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups

• Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity

• Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment

• Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs

• Chevron supports awork-from-home arrangement during the COVID-19 pandemic, subject to operational needs