HR Customer Support Representative - Night shift (Direct Hire Contractor)

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the HR Customer Support Representative - Night shift (Direct Hire Contractor)position.

Note: This is for a 1-year employment contract.

Responsibilities for this position may include but are not limited to: ​

• First point of contact of employees at HR Shared Services for HR inquiries and transactions; including inquiries related to HR core and enabling technologies; Workday and ServiceNow.

• Handles and manages all HRSS service catalog inquiries and transactions received through various channels; telephone, chat, portal, email, fax or postal mail.

• Promotes the use of HR self-service tools to educate employees and managers on how to use the tools efficiently.

• Leverages ServiceNow to manage, monitor and close cases.

• Reviews dashboards to ensure adherence to SLAs and performance metrics.

• Identifies more complex inquiries and ensures resolution or escalation as needed.

• Identifies and reports trends and opportunity areas to increase efficiency and customer satisfaction.

Required Qualifications:

• Bachelor’s Degree holder in any field preferably Human Resources, Psychology, or other related fields.

• At least 1 year of experience in handling/dealing with HR related concerns and inquiries preferred.

• Demonstrated experience in handling HR-related concerns and inquiries.  

• Demonstrated ability to manage difficult customer interactions with professionalism and empathy. 

• Amenable to night and shifting schedules and willing to work on Philippine holidays.

• Elevated level of customer service orientation and keenness on details.

• Clear communications skills both oral and written.

• Ability to solve problems logically and critically.

• Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes.

• Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment.

• Proficient in Microsoft (MS) Office applications.