Total Number of Openings
1Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Global Service Center Overview:
The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.
Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.
Chevron is accepting online applications for the Service Associate position.
Responsibilities for this position may include but are not limited to:
Works on SAP billing front-end system edits, for orders received by NAL satellite systems (Chevron Business Point). Becomes an expert in all pre-processor edits through SAP. Proactively monitors SAP sales orders on a daily basis to ensure that these are invoiced timely and accurately. Ensures that daily held up sales orders in SAP are kept at a minimum and issues are raised and resolution coordinated with appropriate groups as E.B.S. Credit, LBST.
Ensures all cases/issues are closed in a reasonable period of time as determined by service level agreement
Bl reporting: Manages the creation and distribution of all standard, recurring and ad hoc BI (Business Intelligence) reports as required by NAL sales organization.
Handles Proof of Delivery Requests coming from Salesforce
Handles Proof of Deliver and Invoice Matching for Inland Marine Customers
Monitoring of Payment Status of Inland Marine Customers
Analyzes customer problems/situations related to invalid entry of master data, pricing master data or billing
information to determine a resolution. Continuously seeks ways to streamline admin requirements of customers in
support of improving process efficiency where appropriate. Improves continual learning I building of expertise on
SAP billing and pricing processes.
Partners with LBST CSAs in support of the sales process and ensure ease for customer that includes special
handling requests.
Special Projects: called on in times of need to assist in customer events, quality improvement teams, and other
projects that require billing knowledge.
Act as a Critical Processor
Resource person for both billing and pricing processes
Required Qualifications:
Bachelor's Degree in business-related courses or equivalent degree
Proficient in the use of MS Office applications
Reliable and with excellent attendance. Demonstrates strong customer service ethic
Worked in customer disputes function and financial reconciliation function.
Good oral and written communication skills.
Strong interpersonal, organizational, analytical and problem-solving skills
Can deliver effective presentations across a multi-cultural customer base
Open to night shift work schedule
Relocation Options:
Relocation will not be considered within Chevron parameters.
International Considerations:
Selected candidate will work in the Philippines under the local payroll system and benefits.
Working with us
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year, 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
Benefits
Competitive salary
Allowances, medical and optical reimbursements
Health care coverage for you and your eligible dependents
Robust employee centred programs for health and wellness
Time-off to promote healthy work-life balance or to care for your family
Annual corporate incentive bonus when the company meets established goals
Recognition & awards program
Long-term savings plan
Life insurance
Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
Hybrid work model - work remotely from home several days a week
Connect with us:
Chevron participates in E-Verify in certain locations as required by law.
Makati City, Metro Manila
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