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IT System Support Analyst
Bengaluru, India
R000063597
At Chevron Engineering and Innovation Excellence Center (ENGINE) in Bengaluru, we leverage India’s advanced engineering and digital capabilities to develop scalable, data-driven solutions for energy challenges. By integrating global expertise with local innovation, our teams are helping to meet the global energy demands of today and build the lower carbon energy systems of tomorrow.
- Full-Time
- On-site work model
success profile
At Chevron, we are dedicated to the success of our teams – we believe these attributes enhance the team to thrive in a an inclusive, collaborative and innovative environment.
- Collaborative
- Detail-oriented
- Organized
- Proactive
- Strategic
- Adaptable
Culture
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At Chevron India, culture is defined by collaboration, innovation, and a shared commitment to solving the world’s energy challenges. Employees are encouraged to think boldly, work across disciplines, and contribute to projects that have real-world impact. Whether it’s through advanced engineering, digital transformation, or operational excellence, team members are empowered to bring their best ideas forward.
The Bengaluru based Chevron ENGINE is a hub for technical talent, where professionals thrive in a dynamic, inclusive environment. Chevron fosters a workplace where continuous learning, and career growth are prioritized. Employees are supported with competitive benefits, leadership development, and a strong sense of purpose—knowing their work contributes to a lower carbon energy future.
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hear from our people
our greatest strength lies in the diversity and dedication of our people. From our ENGINE center in Bengaluru to our operations across the country, our talented professionals bring deep expertise and a collaborative spirit to every task. Together, we ensure the safety, efficiency, and continuity of our work—driving innovation and excellence in everything we do.
benefits
IT System Support Analyst
Bengaluru, India
R000063597
About the position:
The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches.
Key responsibilities:
• Provide technical support and troubleshooting for internally developed software applications and vendor software packages.
• Monitor system performance and ensure the availability and reliability of software applications.
• Collaborate with development teams to resolve software issues and implement updates or patches.
• Manage software installations, configurations, and upgrades.
• Document support processes, procedures, and troubleshooting steps.
• Assist in the evaluation and selection of new software solutions to meet business needs.
• Conduct training sessions for end-users to ensure effective use of software applications.
• Maintain strong relationships with software vendors to ensure timely support and updates.
• Participate in the development and implementation of IT policies and procedures.
• Stay current with industry trends and emerging technologies to provide innovative support solutions.
Required Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
* 2-5 years of experience
• At least 2 years of proven experience as an IT System Support Analyst or similar role.
• Skilled in supporting internally developed software
• Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment.
• Skilled in troubleshooting and resolving software issues.
• Skilled in database management and query languages (e.g., SQL).
• Experience implementing cybersecurity best practices in application support.
• Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT)
• Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.
• Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
• Excellent communication and interpersonal skills, as well as being customer service-oriented
Preferred Qualifications:
• Experience with ITIL or other IT service management frameworks.
• Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.
• Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
• Familiarity with low code platforms (e.g., Power Platform)
Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm.
Chevron participates in E-Verify in certain locations as required by law.
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our story
more about Chevron in India
ENGINE provides an opportunity to further build on partnerships and skills to enhance Chevron’s engineering and technological skills.
Benefits
Chevron's compensation and benefits programs are designed to be competitive within local labor markets and to meet the needs of employees wherever they live.
Diversity and Inclusion
We learn from and respect the cultures in which we operate. We have an inclusive work experience that values uniqueness and diversity.
we’re proudly recognized as a preferred employer
Newsweek America's Greatest Workplaces 2023
Newsweek and data firm Plant-A Insights group named Chevron as one of America’s Greatest Workplaces in 2023.
Forbes
Forbes and Statista named Chevron to the 2024 list of America’s Best Employers for Diversity.