StarCard Sales Operations Manager

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape. 

Chevron has been present in Australia for over 70 years. Chevron Australia Downstream, an Australian subsidiary of the Chevron Corporation, delivers quality fuel and lubricant products and services, including via its national network of Caltex service stations. Caltex customers receive a warm and friendly service and take advantage of the specially formulated fuel system-cleaning ingredient Techron®, available in all grades of fuel at the Caltex service stations. 

Chevron Australia Downstream also owns and operates three product import terminals. We deliver products and services to a range of industries including mining, resources, agriculture, transport, marine and aviation. We offer services such as bulk fuel supply, oils and lubricants, fuel equipment solutions, customised fleet fuel card solutions and expert advice on fuel management and health and safety. 

At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow. 

About the Role

We have an exciting opportunity for a StarCard Sales Operations Manager. This role will be based in Brisbane Head Office. (other locations may be considered).

The role is primarily responsible for ensuring profitable fleet customer growth and operations within the existing StarCard customer base. You will be required to have a strong analytical and sales approach to ensure KPIs for retention and growth for our fleet customers are met. Working cross functionally within the organization and our service provider, will be required to help you achieve your goals, leveraging marketing, BI tools, outbound call center and other resources to assist you. 

Responsibilities include, but are not limited to, the following: 

Driving project implementation to ensure growth within StarCard customer and merchant base

• Ensuring projects are delivered within agreed timeframes and within cost constraints

• Removing bottlenecks

• Post project analysis

• Having ultimate responsibility for the implementation of initiatives and their outcome

Leading operational execution with service providers

• Running WIP reviews and maintaining visibility across active projects

• Supporting the team in solving operational challenges quickly and effectively

• Supporting change request process

Managing client escalations

• Acting as a senior point of contact when issues arise

• Resolving problems while maintaining strong relationships

Supporting growth of fleet customers and merchants

• Identifying and help drive new initiatives and opportunities with existing and new customers

Reporting and data champion

• Produce regular sales reports, dashboards, and performance analysis

• Extracting and analyzing data from multiple business systems to deliver actionable insights

• SOX Compliance requirements of the business unit 

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged. 

Knowledge, Skills, and Experience: 

• Applies a proactive approach to sales 

• Possesses experience in retail and/or commercial & industrial fuel sectors 

• Experience in working with fleet and fleet related industries 

• Understanding of card payments will be a benefit 

• Develops commercially sound proposals 

• Ability to make outbound calls 

• Demonstrates strong analytical and reporting capabilities, including advanced Excel & BI proficiency 

• Shows a high level of initiative and self-motivation 

 Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance. 

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace. 

The successful candidate may be entitled to the following benefits (eligibility criteria applies): 

• Optional hybrid working model, including working from home on a Friday (where applicable and in line with business requirements). 

• Paid parental leave – 14 weeks full pay for primary carer and two weeks full pay for secondary carer. 

• Above superannuation guarantee legislation contributions. 

• Additional 40 hours of annual leave per annum. 

• Health and wellness offerings including fitness membership reimbursement, skin screening checks and employee assistance program (counselling service). 

• Education assistance and 24 hours study leave per annum. 

• Additional leave entitlements for compassionate leave, family and domestic violence leave, defence reserve leave and community service. 

• Annual bonus program (performance-based). 

• Death insurance benefit. 

• Long service awards and recognition program. 

• Fuel discount available after probation. 

• Vehicle allowance and novated leave options (applicable only for designated roles). 

• Recreation club and various social events (i.e. Melbourne Cup lunch, year-end celebration, fun runs, trivia nights etc.) 

• The opportunity to collaborate with people outside of your workgroups by joining one of our employee networks. Employee Networks are groups of employees focused on the following dimensions of diversity: gender, race, sexual orientation, age, disability, military service and nationality.  

• A 4.5-star NABERS (national Australian built environment rating system) head office in Hamilton with modern end-of-trip facilities, is close to Portside and Eat Street entertainment hub, secure undercover free parking and an onsite café (employee discounts apply). 

Chevron Australia values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, genders, Aboriginal and Torres Strait Islanders, diverse cultures, and backgrounds, LGBTIQ+ identities, and all age groups to apply. 

Chevron is committed to building a safe and respectful workplace where everyone is valued for their contribution to our energy future. We are committed to fostering a workplace where everyone feels safe, respected, and valued. Our positive duty requires us to prevent workplace sexual harassment and discrimination through training, clear reporting procedures, and a culture of accountability and inclusivity. 

 Applications close at 11:59PM AEST on 3 April 2026. 

Brisbane, Queensland

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