Salesforce Admin - Service & Sales Cloud

We are looking for a Salesforce Application Engineer (Admin) to join our team and support the administration of Salesforce solutions throughout their lifecycle.

As a Salesforce Application Engineer, you will work closely with business partners to understand their requirements and develop solutions that enhance business workflows. You will also configure applications, test solutions to meet business needs, and leverage applicable technologies to automate and modernize processes.

Key Responsibilities:

• Administer and configure custom applications within a single instance of Salesforce using Platform capabilities, vendor package functionality, and Service Cloud and Sales Cloud principles.

• Collaborate directly with business partners to understand pain points and provide resolutions through training, defect identification and fixing, and/or future enhancements.

• Test changes made by other techs on behalf of the business.

• Oversee the deployment of solutions to production environments.

• Devise, execute, and analyze system tests to verify solutions’ effectiveness.

• Develop high-quality configurations to support the functions of Salesforce Service Cloud and Sales Cloud.

• Collaborate with other admins, developers, architects, and business SMEs in Agile scrum teams.

• Document and define how new/revised configurations operate to enable others to work with and support the configurations.

Required Skills:

• Experience configuring Flows, Approval workflows, Process Builder.

• Deep understanding of the security model: Sharing, Roles, Profiles, Permission Sets, etc.

• Strong data modeling skills.

• Experience with Service Cloud, Sales Cloud,

• Understanding of the service process (case management, knowledge management, omni-channel routing, service analytics, integration with call centers and live chat).

• Understanding of the sales process (lead management, opportunity management, sales forecasting, contact and account management, sales analytics).

• Strong communication skills and ability to translate business requirements into technical design.

Preferred Qualifications:

• Experience with Experience Cloud.

• Experience working on an Agile Team.

• Experience packaging and deploying Salesforce solutions using Copado.

• Salesforce Low Code.

• Skills in Power Apps, API, Azure DevOps, Change Management are a plus.

Relocation Options:
Relocation will not be considered.

International Considerations:
Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.