Senior Customer Service Representative

The Chevron CPCS&S Customer Service Center, located in Guatemala, Guatemala, is accepting online applications to join the Customer Service Center Team through July 3rd, 2026, at 11:59 p.m. (CT).

As Service Center Representative for Guatemala, the position has the responsibility to handle and follow up all sales orders for retail service station as well as C&I customers with detail and diligently, from the moment the customer places the order in CBP or makes the requirement directly through CSC, until the product reaches its final destination, additionally support the fleet program from Guatemala. Furthermore, to be a support resource for different business units such as: Marketing, Retail, C&I, ISC, and Finance making sure that the customer´s order arrives on time according to CVX processes, maintaining a safe environment in the workstation and in compliance with ergonomic standards to avoid and prevent any type of ergonomic injury.

Responsibilities for this position may include but are not limited to:

• Perform a consistent superior service to the customers in handling customer’s transactions, requests, inquiries and complaints.
• Attend customer contact via telephone and e-mail.
• Perform Order entry, status, and invoicing tasks for all customer orders.
• Perform general customer service duties such as problem solving, order verification, credit status and field personnel support.  
• Provide technical information of all products and services and monitor logistics of the delivery process.  
• Inform customers of new products, marketing programs, and sales promotions.
• Comply with all corporate customers satisfaction metrics. 

Required Qualifications:

• Strong customer-service orientation with clear, professional communication (phone/email/chat), active listening, empathy, and de-escalation skills.
• Strong attention to detail and discipline to capture complete case details
• Structured problem-solving skills, including troubleshooting, basic root-cause thinking, and sound escalation judgment.
• Proven ability to manage complaints/incidents (e.g., quality claims, shortages, delivery delays) by collecting facts, coordinating next steps, and providing timely updates.
• Proficiency with CRM/ticketing tools and SAP (order-to-cash basics such as order entry, deliveries, billing); strong Microsoft Office skills, especially Excel.
• Strong time-management skills with the ability to prioritize operationally urgent cases, meet response times/SLAs, and manage multiple tickets simultaneously.
• Collaboration skills to work effectively with dispatch, terminals/depots, transport providers, sales, credit, and quality teams.
• Accuracy handling customer and order master data (addresses, quantities, product codes) to prevent service, operational, and safety issues.

Preferred Qualifications:

• Business-level English and/or Spanish as required for the role and customer base.
• Bachelor's student in Administration, Marketing, or a related field who is currently in their third year or above.
• Advanced proficiency in Microsoft Office, Excel, Copilot, and Power Apps.

Guatemala City, Departamento de Guatemala

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