Business Consultant

Working location: either HCMC, Vietnam or Hanoi, Vietnam.

Reporting to Direct & Indirect Sales Manager, responsibilities for this position may include but are not limited to:

Sales and Business Development:

• Manage & provide consultancy to the designated distributors.

• Develop and implement effective sales strategies to achieve sell-in and sell-out targets of the distributors which are assigned by the Company.

• Support distributors on MCP to improve DSP productivity.

• Identify and target potential customers in the assigned territory to generate new business opportunities.

• Conduct market research to understand customer needs, preferences, and competitors' activities.

• Present and promote our lubricant products to customers, highlighting their features, benefits, and competitive advantages.

• Ensure display of products at the outlets, the Company sales and promotion programs are properly implemented.

• Ensure Caltex brand in the assigned areas complies with the Company standards.

Relationship Management:

• Build and maintain strong, long-lasting relationships with customers, distributors, and other stakeholders.

• Provide excellent customer service and support, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

• Conduct regular business reviews with distributors to identify opportunities for growth and ensure customer retention.

Territory Management:

• Develop a thorough understanding of the assigned territory, including market trends, customer profiles, and potential growth areas.

• Plan and prioritize sales activities to maximize productivity and achieve sales objectives.

• Monitor and analyze market trends, competitor activities, and customer feedback to identify opportunities and adjust sales strategies accordingly.

• Collaborate with internal teams, such as marketing, supply chain, and technical support, to ensure seamless customer experience and effective product delivery.

• Handle, resolve problems and complaints including channel conflicts.

Reporting and Analysis:

• Ensure accurate data in DMS.

• Provide sales forecast to ensure sufficient product supply in assigned areas

• Monthly do pricing in PMM system

• Prepare regular sales reports, and analysis for management, providing insights and recommendations for improvement.

• Stay updated on industry trends, market conditions, and product knowledge to enhance sales effectiveness and stay competitive.

• Ensure credits granted to distributors and collected from distributors in accordance with Company policy.

Competency development:

• Accountable for personal development plan to enhance competencies continuously

• Coach and develop the distributor sales team to build the competencies required to deliver the business plan.

Requirements

• Matured Vietnamese with Bachelor's Degree in business, marketing, engineering, or mechanical.

• Proven track record of success in lubricants sales, FMCG or a similar field, with a minimum of 5 years of experience.

• 2-3 years of B2C (indirect) sales experience in a multi-national company is an advantage.

• Excellent communication and interpersonal skills with the ability to build rapport with customers and negotiate effectively.

• Self-motivated, results-driven, and able to work independently as well as part of a team.

• Strong business acumen and understanding of market dynamics.

• Ability to adapt to changing market conditions and work in a fast-paced, dynamic environment.

• Technical knowledge of lubricants and related products is a plus.

• Fluent in English and Vietnamese, both speaking and writing.

• Computer literacy (MS Word, excel, Power Points, DMS, PMM, IBP).

• Ability to travel.

Hanoi, Hanoi

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