Specialist, Americas Customer Technical Service

Job Description Summary

The Customer Technical Support (CTS) Specialist provides customer-facing technical expertise to support the successful application, qualification, and commercialization of lubricant additive products. This role works closely with Account Managers, Product Line teams, and technology teams to translate customer requirements into practical technical solutions that support commercial execution and long-term account value.

The role will primarily support the AEO (engine oils), Driveline, and Hydraulics product portfolios and will be assigned regional and potentially global account responsibilities based on experience and capability.

Key Responsibilities

• Provide technical support to assigned regional and/or global customers in close collaboration with Account Managers and regional product line management. Supports development of commercial proposals to customers, including price recommendations.

• Work closely with Product Line teams to align customer technical needs with product strategies and portfolio positioning.  Provide market intelligence information to inform product line teams on evolving product performance requirements and specifications.

• Regularly prepare and deliver customer-facing technical presentations or seminars.

• Partner with Product Line and technology teams to support product qualification, transition, and commercialization programs.

• Translate customer requirements into clear technical recommendations, including product selection, application guidance, and troubleshooting.

• Provide technical input to proposals, RFQs, and tenders in partnership with commercial stakeholders.

• Coordinate and execute multiple customer-specific technical projects, managing priorities, timelines, and deliverables.

• Monitor OEM requirements, specifications, and industry trends and assess implications for customers and product offerings.

• Represent the company professionally while ensuring full compliance with ethics, safety, and regulatory standards.

Required Qualifications

• Bachelor’s degree in engineering, Chemistry, or a related technical field.

• Multiple years of relevant experience in customer-facing technical support, applications engineering, or a related technical-commercial role.

• Demonstrated ability to engage customers directly and deliver practical, value-driven technical solutions and build relationships.

• Strong communication skills and ability to collaborate effectively across disciplines.

• Ability to work independently, manage multiple priorities, and operate effectively in a fast-paced environment.

Preferred Qualifications

• Experience in the lubricant additives and/or lubricants industry, particularly engine oils, driveline, or hydraulic applications.

• Experience with integrated oil companies, additive suppliers, or OEM-facing technical roles.

• Familiarity with OEM lubricant specifications, approvals, and qualification processes.

• Spanish language skills in addition to English are a strong plus.

• Project management training or certification is a plus.

Houston, Texas

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