Application Engineer – Fleet and Payment

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

Chevron supports its operations in the Philippines and worldwide through two subsidiaries: Chevron Philippines Incorporated (CPI), which manages downstream operations and markets Caltex brand fuels, lubricants and petroleum products, and Chevron Holdings Incorporated (CHI), a global business services organization. Established in 1998, CHI provides business support services in finance and accounting, information technology, supply chain management, human resources, customer service and marketing. It serves Chevron affiliates around the world and has grown to be one of the leading global business services organizations in the Philippines. The company has received various recognition as one of the country’s top employers and as a champion of diversity and inclusion in the workplace. 

At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.

About the Role

We have an exciting opportunity for a Application Engineer. This role will be based in 6750 Building, Makati City, Philippines.

Note: This is for a 6-month employment contract.

Responsibilities include, but are not limited to, the following:

• Works closely with Product Owner, Product team, and other cross functional teams during project and product launces and experiments within the payments area

• Provides 2nd level production support for Payment Gateway, Host Authorizer, Terminal Management & Switching and Card Management System by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.
• Supports the software development lifecycle to enable payment solutions and card marketing initiatives in the Asia Pacific region.
• Deploys, configures, and supports rollout and optimization of internal payment systems, reporting tools and internal dashboards.
• Develops deep domain knowledge by understanding business processes.
• Elicits business requirements and translates business needs into fit-for-purpose actionable plans.
• Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.
• Identifies areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues.
• Proactive communication and quick response to production issues and project work.
• Strong customer focus.
• Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance.
• Develops and maintains support documentation.
• Maintains IP Compliance on systems and software as appropriate.

Requirements:

Knowledge, Skills, and Experience: 

• Bachelor’s degree in computer science, Engineering, Math, Statistics, or other relevant fields.

• At least 3-5+ years’ experience with technical and/or business knowledge in 2 or more areas e.g., card systems, payment systems, mobile app, testing and integration, business analysis, production support with good overarching understanding on retail site systems.
• Strong experience in managing project rollout/execution, preferably in digital payment solutions.
• Demonstrates ability in problem solving and critical thinking skills for framing, analysis, and synthesis of complex issues.
• Ability to tailor business processes to adapt to application functionality and processes.
• Strong stakeholder engagement; proactively collaborates with external and internal customers.
• Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of stakeholders across the org.
• Independent, organized, and multi-tasker.  Ability to work effectively and proactively in a multi-functional setting.  
• Results and detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.
• Able to provide out-of-hours support (on-call support and during month-end) when needed.
• Experience managing stakeholders, 3rd party support and vendors. 

Preferred Qualifications: 

• Business Analyst Skills & Technical Depth

  • Ability to understand strategic goals and objectives and key business processes and identify integration points. 
  • Demonstrated experience in developing, socializing, and vetting new business processes and working across multiple stakeholder groups.
  • Ability to analyse data and recommend reports to aid in decision making, communicate trends, exceptions, and appropriate actions to audiences of all levels.
  • Understanding of Service Level Agreements, Vendor Management, and Incident Management
  • Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies.
  • Experience with retail site system will be a bonus.
  • Familiar with IRM/IRSM/SOX processes and related technical standards and controls is a plus. 
  • Ability to do low code, develop and understand programming languages is preferred. 

• Communication Skills
  • Ability to coordinate, create and deliver effective communications across a broad range of stakeholder groups; successfully adapts communications to audiences of all levels.
  • Ability to work with multiple teams and influence/drive to deliver results.

• Leadership
  • Highly motivated and self-starter
  • Able to influence and inspire trust in others to follow and support. 
  • Willingness to take ownership and role-model a growth mindset.

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Connect with us:

Facebook

Instagram

LinkedIn

Twitter

YouTube Chevron

YouTube Caltex