Business & Commercial
Retail Technology Support Specialist
Makati City, Philippines
R000060677
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Total Number of Openings
1Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Global Service Center Overview:
The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.
Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.
Chevron is accepting online applications for the Retail Technology Support Specialistposition.
Responsibilities for this position may include but are not limited to:
Provides customer service, manages calls and performs problem resolution for all Company Operated, Retailer-Owned and Marketer stations throughout the United States
Supports and resolves COCO/CORO stores’ Point-Of-Sales (POS) and forecourt systems issues related to hardware, software, and programming.
Assists station personnel with basic POS, POS peripherals (such as printers, card terminals, scanners) and pump dispenser issues.
Ensures resolution of the site’s reported issues and escalates when needed.
Initiates service dispatches by engaging vendors of POS terminals, network devices, dispensers and its card terminals and telephony service.
Monitors issues, documents problems and solutions, and records all activity and communications accurately using team’s case management system.
Guides callers (store personnel and technicians) through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational at optimum.
Provides training for procedural problems associated with terminal and dispenser functionalities.
Resolves 90% of incoming problems through clear and effective verbal instructions on corrective action.
Analyzes issues, establishes priorities, anticipates consequences, makes decisions, and takes actions with fine attention to details.
Supports business’ program initiatives (such as grocery rewards loyalty)
Interfaces with the Retail Marketing (RMC), Retail Systems and North America Retail System Support, and other Chevron groups.
Can flex with callers’ personality and communication styles.
Required Qualifications:
Bachelor's Degree in any field
Proficient in the use of MS Office applications
Good oral and written communication skills
Strong interpersonal, organizational, and leadership skills
Good analytical and problem-solving skills
Can deliver effective presentations across a multi-cultural customer base
Open to night shift and shifting work schedules, can work on weekends and holidays for 24x7 team operation
With experience in dealing with US clients
Call center experience is a plus
Relocation Options:
Relocation will not be considered within Chevron parameters.
International Considerations:
Selected candidate will work in the Philippines under the local payroll system and benefits.
Working with us
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year, 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
Benefits
Competitive salary
Allowances, medical and optical reimbursements
Health care coverage for you and your eligible dependents
Robust employee centred programs for health and wellness
Time-off to promote healthy work-life balance or to care for your family
Annual corporate incentive bonus when the company meets established goals
Recognition & awards program
Long-term savings plan
Life insurance
Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
Hybrid work model - work remotely from home several days a week
Connect with us:
Chevron participates in E-Verify in certain locations as required by law.
Makati City, Metro Manila
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