Customer Service Lead

Reporting to the Logistics Manager and based at our manufacturing plant in Sapugaskanda, this customer-facing role will respond to customer inquiries on products and services in consultation with technology, sales and manufacturing teams, coordinate with transport service providers on timely and efficient product deliveries to customers, effectively transact through the Enterprise Resource Planning (ERP) system and Extended Warehouse Management (EWM) system in addressing unfilled situations, reconcile inventory & manage customer credit while responding to customer complaints in proactive coordination with the relevant SMEs.

• Requirements :

• Excellent customer orientation and service attitude in serving a variety of internal and external stakeholders.
• Strong cross functional coordination and bilingual communication skills.
• Extensive experience working on ERP system (preferably SAP) and Warehouse Management systems.
• Hands-on digital fluency working with web-based tools for reliable and real-time data support.
• Proven leadership skills in handling unique situations and managing a  customer service team.
• A reputed qualification in Supply Chain Management/ Logistics/ Customer Service and/or 3-5 years prior experience in a similar capacity.

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Western Province

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